Frequently Asked Questions

• What should I do if my debit card is stolen or lost?

  You should deactivate your card immediately through our online banking / mobile app or call Customer Experience Management Team 16607.

• How can I increase my credit card limit?

  You need to submit your request to authorized.email@bebasata.qnbalahli.comand your request will be evaluated based on the bank credit criteria and will be processed if meeting the criteria; if not accepted, you will be notified by either email or notification, and you can call the Customer Experience Management Team 16607 for more info.

• Can I use my credit card abroad and on an international e-commerce sites?

  Of course, you can use your credit card for purchase and cash withdrawal locally & internationally; for more info about the limits please call Customer Experience Management Team 16607.

• In case of traveling abroad, what should I do ?

  Thanks to call Customer Experience Management Team 16607 to leave a travel note so that you can ensure that the card works properly abroad.